Refund policy

Returns & Refunds

We want you to know where you stand when ordering from SHODRA.

Change-of-mind returns

If you change your mind about your order, please contact us within 14 days of receiving it.

Once you have notified us that you wish to cancel, you must return any eligible products to us within a further 14 days.

For health and hygiene reasons, products that have been sealed for hygiene purposes and then unsealed after deliverymay not be eligible for a change-of-mind return.

Please contact us before returning anything so we can confirm eligibility and provide return instructions.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty, incorrect or is otherwise not as described, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs where relevant. We will review the issue and arrange an appropriate resolution.

Your statutory rights are not affected by our change-of-mind returns policy. Faulty goods are subject to separate statutory consumer protections.

Returning an eligible item

Once you contact us, we will provide instructions on where and how to return an eligible item.

Please do not send products back without contacting us first.

For a change-of-mind return, the customer is responsible for the direct cost of returning the product unless we agree otherwise.

If a product is faulty, damaged, incorrect or otherwise not as described, please contact us before arranging a return.

Refunds

For an eligible change-of-mind return, we will issue your refund without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will be made to your original payment method, unless otherwise agreed.

Where required by law, we will also refund the cost of the least expensive standard delivery option offered when the order was placed. Additional costs resulting from choosing a more expensive delivery method are not refundable.

Please note that your bank or payment provider may take additional time to show the refund in your account after we have processed it.

Cancellations

If you wish to cancel an order, contact us as soon as possible.

If your order has already entered processing or fulfilment, we may be unable to prevent it from being dispatched. This does not affect any cancellation or return rights you may have under applicable consumer law.