Refund policy

 

 

Return & Refund Policy

 

At Pawvero , we want you to shop with confidence. If you need to return an item, please review the policy below.

 

1. Change-of-mind returns

 

You may request a return within 14 days of receiving your order for most items purchased online.

To exercise your right to cancel, please contact us within 14 days of delivery and include your order number. Once you notify us, you must send the item back within 14 days.

To be eligible for a return, the item must be:

 

• unused

• in its original condition

• in its original packaging

 

 

2. Damaged, faulty, or incorrect items

 

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.

If approved, we will offer an appropriate remedy, which may include a replacement, repair, or refund, in line with your legal rights.

 

3. Items lost or not delivered

 

If your order is lost in transit or has not arrived within the stated delivery timeframe, please contact us so we can investigate and help resolve the issue.

 

4. Refunds

 

Once your return is received and inspected, and if your refund is approved, the refund will be issued to your original payment method. Your bank or payment provider may take several business days to process the refund.

 

5. Return shipping

 

For change-of-mind returns, you may be responsible for return shipping costs unless stated otherwise.

If the item is faulty, damaged, or incorrect, we will work with you to resolve the issue appropriately.

 

6. Non-returnable items

 

Some items may not be eligible for return where exemptions apply, including certain hygiene-sensitive or personalised items.

 

7. Contact us

 

To request a return or refund, please contact us through our store contact page and include:

 

• your order number

• the item(s) you want to return

• the reason for the return

at variusstudiosltd@gmail.com